Why do I need insurance?
Insurance is a way of managing risk. In the unfortunate event of disaster it is there to protect you and your assets against financial adversity. In some cases insurance is required by law, in other cases it can be purchased to safeguard against uncertainties in life, like natural disasters. By taking out insurance you are transferring the cost of a potential loss to the insurance company.
Different stages of life will require different insurance needs, so it is important to review your policies periodically to ensure you have the most appropriate cover for your lifestyle and financial circumstances.
Why do I need an insurance broker?
Insurance Brokers use their professional knowledge and experience to provide advice on your insurance needs and to help you choose the best policy for your circumstances and budget. At Austbrokers SPT we do this by assessing your individual needs, comparing the coverage of different insurers to obtain the best premium, explaining all terms and conditions and being available to answer questions during and after purchase.
When you need to make a claim, we also deal with the insurance company on your behalf to ensure the matter is dealt with fairly and promptly.
What to do when I have a claim?
It is important that all claims are notified to our office promptly so we can initiate the claims process on your behalf. This can be done by completing a Claims Notification Form or contacting our office by phone or email.
What is a Financial Services Guide?
A Financial Services Guide (FSG) is an important document provided by Austbrokers SPT to all potential clients. It details the products and services that we are authorised to provide under our Australian Financial Services Licence No. 237117 and other information such as how we are remunerated and our complaints handling procedures.
Austbrokers SPT’s Financial Services Guide can be accessed here.
What is a Product Disclosure Statement?
A Product Disclosure Statement (PDS) is a document that helps you understand more about an insurance product so you can make an informed decision about which one to take out.The document explains what is and isn't covered, any optional covers that are available, how claims are paid and other important information. It is issued by the insurer and provided to all clients before making a decision about which policy to purchase.
How do I pay for my policy?
We offer a convenient and secure online payment facility from this website. Clients enter their invoice reference number and the payment particulars (Visa and Mastercard are accepted). We email a payment confirmation immediately after each payment transaction.
Our other payment options include: premium funding, cheque, bpay and payments over the phone.