Following is a selection of what some of our clients say about Austbrokers SPT, the service we provide and quality of support that they receive:
Ian O’BrienDirector, O’Briens Autobody Repairs Pty Ltd
SPT Insurance has been providing us with all our insurance needs for over 35 years.
Needless to say after that length of time, we are very happy with the service they provide.
They give excellent advice, source competitive premiums and provide efficient claims service to their clients, many of whom are also our clients when we are involved in repairing their damaged motor vehicles.
Peter HighlandCo-Founder & CFO, Highland Property Agents
Austbrokers SPT (formerly Salisbury Payne Tinslay) have been looking after our business and personal insurances for more than 20 years .
They offer a full range of advice and insurance solutions to cover every business requirement. We have always found their service to be exemplary with professional yet still providing personal attention to our needs.
It is a pleasure dealing with SPT as they always respond quickly to phone calls, obtain the best value cover, thoroughly explain what is covered in our insurances and most importantly provide invaluable support, advice and assistance when it comes to making a claim. I would therefore have no hesitation in referring SPT to any other businesses looking for a quality and professional insurance broker.
Conveyancers Insurance Scheme
Alan WestCEO, Australian Institute of Conveyancing
Brian Salisbury and staff at Ausbrokers SPT have handled insurance matters for the Institute for over 20 years and I have no hesitation in recommending their services. Their friendly and attentive service together with their knowledge of insurance products is second to none.
Peter ButtsChairman, Airport Retail Enterprises Pty Ltd
Since 1970, Airport Retail Enterprises (ARE) has grown to be Australia’s largest independently owned airport concessionaire. It gives me great comfort to know that continuously since 1975, all of the company’s insurance matters have been in the capable hands of Brian Salisbury and his staff - very unusual for a company such as ours that focuses on cost maintenance, quality and negotiation, and is frequently changing suppliers in all areas of business. Over this time, our business has changed and grown, and our insurance needs across multiple sites, states and retail divisions have been challenging. Austbrokers SPT has always provided us with the best value solutions combined with exceptional service throughout this growth and change.
Hospitality Insurance Scheme
Greg DoyleOwner, Pier Restaurant Rose Bay
SPT offer a full range of insurances to cover every business requirement, and being in the restaurant Industry, I find they have specialist knowledge and experience in the hospitality industry. I have found their rates and tailored cover to be very competitive when sourcing comparative quotes. I would have no hesitation in referring Arthur Kinnas and SPT to any other restaurateur’s and hospitality associated businesses.
Optical Insurance Scheme
Matt WhitingFranchisee, Laubman & Pank Chermside (Luxottica Scheme)
From the first phone call, I found the quality of service provided from Steven and the team from Austbrokers SPT to be exceptional. My options were explained in a manner that was simple to understand and the appropriate cover was organised in a matter of days.
Ben GilbertFranchisee, Laubman & Pank Rockingham (Luxottica Scheme)
Your help made what had been a difficult process, in amongst all of the other stresses in purchasing a business, very easy. This was thanks to your efficient and patient service, not to mention the great value products we purchased from you.
Jet Ski Insurance Scheme
James ToddOwner, The Jet Ski Shop
The SPT Jet Ski Insurance Team and Arthur Hatzi have been working with our dealership and mutual client’s for the last 10 years. We have found their service, value and knowledge of the jetski/pleasurecraft insurance markets to be second to none. Whether it is looking after a new client who has just purchased a jetski or managing a claim they have been exceptional, extremely quick and easy to deal with.
Ralf, Leanne and Emily BallschmieterRetail Client
The total fire loss of our beloved boat MV Eagle Star was such an unimaginable tragedy, a devastating blow to our family, that nothing can replace her.
From the very first phone call to your office we have had nothing but kindness, help and support. I cannot tell you what it meant to me to hear the words “ I’m here to take care of everything” from you and realise that you actually meant it. Every phone call was reassuring, when I had questions you answered them in plain terms that I didn’t have to wonder if they had an alternative meaning. When I was having difficulties getting through the assessor, you were there. Your assistance, guidance and when needed, your taking control was invaluable. The outcome was handled swiftly and efficiently allowing us to move forward during such a difficult time. There are not enough superlatives to praise Austbrokers SPT, especially Niki Robinson in helping us settle our claim for over $300,000.
Ralk, Leanne and Emily Ballschmieter
Anna ManthopoulosHome Insurance Claim
Austbrokers SPT recently helped us receive over $10,000 back from our insurer after our sewerage pipe broke. It was a complicated matter for a number of reasons. Firstly the pipe was broken under the road outside our property boundary. Secondly, it was difficult to prove what caused the damage to the pipe. Finally, our home insurance policy didn't cover us for the costs to repair the pipe.
The insurer initially rejected our claim on the basis that the only damage suffered was to the pipe itself - and our insurance policy didn't cover us for the cost to repair the pipe. With the fabulous help of SPT, we went straight to IDR and managed to recover over 95% of our costs on the basis that our costs were incurred in locating the source of the damage, rather than in repairing the actual pipe! It was an amazing outcome and we could not have done it without our broker. We would not hesitate to recommend SPT to anyone looking for a quality broker.